BrokeniPhones - Complete Damage repairs
Complete smartphone repair parts and accessories :: BrokeniPhones.com
949-595-0431
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We're Orange County's only Smartphones, iPods, Computer and Tablets Specialty repair store. Our technicians are trained experts in cellular phone repair, don't just replace your broken parts, our repair services get it repaired for a fraction of the cost!

Frequently Asked Questions (click Question to read Answer):

  • What is the invisibleSHIELD?

    The invisibleSHIELD - ZAGG's customized, patented flagship product is tough. Created from a resilient film that was first used to protect U.S. Military helicopter blades from high-speed damage, the invisibleSHIELD is your personal electronics defender. This rugged film wraps around consumer electronics and keeps them functioning and looking great, just like the day they came out of the box. Featuring ZAGG's exclusive Nano-Memory technology, the invisibleSHIELD has unique properties that provide self-healing qualities and unrivaled abrasion resistance.

    Custom designed for thousands of devices, including mobile phones, digital media players, laptops, GPS devices, handheld gaming systems, watches, digital cameras ad more, millions of invisibleSHIELDs have been sold with ZAGG's Lifetime Replacement Guarantee. 

  • How strong is the invisibleSHIELD?

    The invisibleSHIELD - ZAGG's customized, patented flagship product is tough. Created from a resilient film that was first used to protect U.S. Military helicopter blades from high-speed damage, the invisibleSHIELD is your personal electronics defender. Click here to see for yourself how tough it is! 

  • What's the difference between "Full Body Maximum Coverage" and " Full Body Easy Install?"

     

    Full Body Maximum Coverage
    The best of the best, invisibleSHIELD Full Body Maximum Coverage is the over-the-top solution for extreme geeks and protection nerds. The application can be more challenging, but our Nano-Memory technology - exclusive to the authentic invisibleSHIELD - lets us squeeze the most possible coverage onto a device and still let it function properly. Full Body Maximum coverage includes screen protection as well.

    Full Body Easy Install
    A perfect medium, invisibleSHIELD Full Body Easy Install protects the whole device including the screen with intuitive, uncomplicated designs. Award-winning protection with easy application is the hallmark of the invisibleSHIELD Full Body Easy Install - our most popular option.

     

  • How is the invisibleSHIELD applied?

    For instructions on how to apply the invisibleSHIELD, please click here

  • Will I need to cut the invisibleSHIELD to fit my device?

     

    The invisibleSHIELD is precision-made for each specific device, so it does not need to be cut in order to assure a perfect fit. We have thousands of designs already available on our web site, with more added each day.

    If you do encounter difficulties with the design or fit of the invisibleSHIELD, please contact our Customer Service Department and we will be happy to assist you.

    *Please note that cutting or altering the invisibleSHIELD will void your Lifetime Replacement Guarantee, and you will not be eligible for future replacements.

  • Do you sell the invisibleSHIELD material in uncut, bulk pieces?

     

    No. All invisibleSHIELDs are specifically designed for the exact device you need. We do not sell the invisibleSHIELD material in uncut, bulk pieces.

  • Can I use a carrying case once I install the invisibleSHIELD onto my device?

     

    We do not recommend using a case once you have installed the invisibleSHIELD onto your device. The purpose of the invisibleSHIELD is to keep your device safe and protected from dings and scratches without having to cover it up with a case. We refer to this style of protection as "Going Naked!" Your device will look shinny and new for the life of your device.

    If you would like to use a case with your shielded device, we recommend silicone cases. These types of cases will fit around the invisibleSHIELD and tend to have fewer oils that can potentially stain the invisibleSHIELD.

    We do not recommend using the invisibleSHIELD in conjunction with a hard case. Due to the easy grip texture of the invisibleSHIELD it can be too 'snug' making it difficult to remove the device from the case. Pulling the device in and out of the case may cause the invisibleSHIELD to begin peeling or lift off. Additionally, we do not recommend soft leather or felt cases as you may experience the same 'grip' problems as with the hard cases.

  • Will the invisibleSHIELD protect my device from ever breaking, or my screen from ever cracking?

    ZAGG's invisibleSHIELD is an exceptionally clear and virtually indestructible film that will protect your device from scratches. The invisibleSHIELD will not protect your device from breaking or your screen from ever cracking. 

  • What is Nano-Memory technology?

     

    The authentic invisibleSHIELD film features Nano-Memory technology  - the WOW factor of the invisibleSHIELD! Nano-Memory technology is visible as a very subtle texture in the surface of the film. This superior component of the invisibleSHIELD offers four main competitive benefits:

    • DURABILITY - Self-healing properties offer unbelievable resistance to scratches and damage, and will extend the life of your device.
       
    • COVERAGE - Greater pliability and flexibility allows the invisibleSHIELD designs to cover the corners and curves of your device better than the competition.
       
    • EASE OF INSTALL – The improved pliability also facilitates easier installation.
       
    • LOW-RISK DROP RESISTANT – Improved grip makes it easier to hang onto your expensive gadgets while lowering the risk of your device slipping out of your hands 
  • Does the invisibleSHIELD alter the sensitivity of touch screen devices?

    The invisibleSHIELD does not alter the function or sensitivity of touch screens, and because the protective film is optically clear, it does not distort the images on the interface. Optimal touch screen sensitivity will be achieved after the 12 to 24 hour curing period. 

  • Does the invisibleSHIELD affect the proximity sensor on my device?

    The invisibleSHIELD does not affect the proximity sensor, and because the protective film is optically clear, it does not distort the images on the interface. Please leave your device turned off for 12-24 hours after installation to assure optimal device performance. 

  • Will my stylus work properly after I install the invisibleSHIELD onto my device?

    Yes, your stylus will work perfectly after you install the invisibleSHIELD onto your device. With millions of invisibleSHIELD's sold, you can be certain the invisibleSHIELD will not alter the functionality of your device. Please leave your device turned off for 12-24 hours after installation to assure optional device performance. 

  • Can the invisibleSHIELD be removed?

    Yes. You can remove the invisibleSHIELD from your device by starting at a corner and peeling it back, like a sticker. We recommend being slow and precise, particularly in sensitive areas. The invisibleSHIELD is completely removable, but cannot be reapplied once it has been taken off. To get a replacement invisibleSHIELD, please click here

  • How do I remove the invisibleSHIELD if I need to?

    Removing the invisibleSHIELD from your electronic device is easier than it may seem. It is much like peeling off a sticker. You will want to start at one corner and slowly peel back at a 90 degree angle. 

  • Does removing the invisibleSHIELD leave sticky residue?

    Removing your invisibleSHIELD normally will not leave any sticky residue on your device. If you do notice any sticky residue, we recommend removing it with a citrus based adhesive remover, such as Max Professional All purpose Ink Remover. You can also remove most residue by just rubbing it into a ball and off the edge of your device. 

  • How do I clean my invisibleSHIELD after it's been installed?

     

    We offer the perfect method for cleaning the invisibleSHIELD with our ZAGGfoam. ZAGGfoam antibacterial cleaner is the ultimate way to keep your gadgets sparkling clean, safe from smudges, and germ-free. A clean gadget is a happy gadget!

    ZAGGwipes are also a great way to further protect your gadgets, removing oils, dirt and germs from your devices.

    In the meantime, you may clean your invisibleSHIELD with any non-alcoholic cleaning solution or LCD spray. If you had any SHIELDspray application solution left from installation, this, too, does a great job.

  • What is SHIELDspray? Is it an adhesive?

    SHIELDspray is the ultimate solution for applying the invisibleSHIELD to your device. One complimentary install kit is included with every invisibleSHIELD order. SHIELDspray is not an adhesive. It is a liquid based solution that helps smooth the application of the invisibleSHIELD.

  • Do I really need to have my device turned off for a full 24 hours after I install the invisibleSHIELD?

    Yes. We strongly recommend waiting 12-24 hours after installing the invisibleSHIELD to turn your device back on. This time allows the shield to "set up" properly. Also, since installation solution is applied on the invisibleSHIELD during the installation process, this allows the electronic device enough time to dry properly. Many customers like to install the invisibleSHIELD in the evening hours and let the device sit overnight. 

  • How do I request a WARRANTY REPLACEMENT invisibleSHIELD for my device ?

    If you purchased your item from us:

    1. Log in to My Account by clicking here.
      (Create an account if this is your first time)

    2. Register your ZAGG products: Please click "Product Registration," select your product from the drop down menu, and click "Register".

    3. Locate the order you need a replacement from on the "View Your Order History and Get Warranty Replacements" page and click "replace".

    4. Click the "Replace" button next to the product.

    5. Follow the prompts from there.

    These instructions are also located here.

    How do I return my old product? Where do I send it to?

    To keep your warranty intact for future replacements, you must mail back your old product within 60 days of making your replacement request. You may mail back your old invisibleSHIELD in a regular-sized envelope. For ZAGGsparq or ZAGGaudio returns, please mail them back in padded envelopes. Please mail your old product back to:

    ZAGG, Inc.
    Replacements (order#)
    3855 S. 500 W. STE C
    Salt Lake City, UT 84115

    For residents of Africa, Europe, and Middle East, please ship here:

    ZAGG International
    Replacements (order#)
    101 Shannon Industrial Estate,
    Shannon, County Clare, Ireland

    * You will have 60 days to return your old product. If the product is not returned within 60 days, the credit card you provided during the online replacement process will be charged the full retail value of the product that was replaced.

     

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Transparent and amazingly thin, it is designed to precisely match the contours of your device, providing unbeatable scratch protection.

INVISIBLE SHIELD FEATURES
Durability
Coverage
Easy Installation
Drop Resistance